| | - How much will I be charged for a cancellation?
| If you have booked a room that does not require a deposit or pre-payment and you cancel before the required deadline, you will not be charged. Cancellation fees may apply to rooms that require a deposit or prepayment. Each hotel has its own cancellation policy. These are posted next to each hotel listing under the "More Hotel Information" link or on our secure reservation form. Both are viewable before booking. We encourage you to read all policies. |
- Where do you send my request?
| Your request is put into our system and processed as soon as you submit your information on our secure reservation form. We verify your credit card number, double check the availability for your request and display your confirmation number instantly. We also send your personal information to the booked hotel. Only parties directly involved with the confirmation of your reservation receive this information. Pricerighthotels.com does not sell, rent, or give your information to any parties for any purposes not specified above. |
- Do I have to wait for my reservation to be confirmed?
| No. Our reservation system is immediate. As soon as you have completed the reservation form and clicked the "Make Reservation" button, your request is processed. You will see a confirmation number as soon as your request is verified. This number will also be emailed to you along with your travel dates and the cancellation policy that corresponds with your booking. |
- When more than one adult stays in the room what charges apply?
| Hotels decide their own policies concerning charges for additional adults. When you enter your rate request information, the prices shown reflect all additional charges and fees. Although some hotels won't charge for extra occupants many will, so it is important to be precise with your search criteria. |
- How soon will my reservation be at the hotel?
| As soon as you receive your confirmation number from us your room is reserved. Your hotel may wait as late as 24 hours prior to your arrival to access your personal information in their system. This does not affect the status of your booking. Your reservation is immediately secure upon receiving your confirmation number. |
- Are deposits refundable in the event I have to cancel?
| In some instances deposits are fully or partially refundable. However, some reservations may be subject to a cancellation fee. This depends upon your hotel's policy. These policies are provided to you prior to booking by clicking the "More Hotel Information" link, and are emailed to you along with your confirmation number after booking. Please read all policies before booking your room. |
- What are special rates?
| Web Savers, Super Savers, and other specialty rates are rates available only online and are not available by calling the hotel directly. PriceRightHotels.com negotiates contracts with its suppliers to be able to offer these rates and they are some of the best deals around! Just another service we bring you... hotels Priced Right! |
- What is PriceRightHotels.com?
| We at PriceRightHotels.com provide a service. We connect people with the travel accommodations they need at the prices they want. We provide rates and availabilities from over 50,000 lodging properties worldwide. From our site, you can shop around for the room and rate that is right for you, make your reservation immediately, and usually have an opportunity to view photographs of the hotel where you will be staying. |
- Security and your credit card.
| The security of your credit card number is very important to us. We understand that the success of our business depends upon our ability to protect the personal and sensitive information that is entrusted to us. We use sophisticated encryption software to ensure your information is secure as it travels on the Internet and we use restricted access secure servers to ensure it stays secure in our database. |
- What charges will be applied to your card.
| This depends on what kind of reservation you have booked. If it is a pre-payment, the entire cost of your stay will be charged to your card immediately. If there is a deposit required, the deposit will be immediately charged to your card, leaving the remainder for you to pay upon arriving at the hotel, etc. There is also a $5 service fee for using our hotel reservation system. Whatever the payment policy may be varies for each booking. Please read the policies listed on our site and your secure reservation form before booking. |
- Can I call the hotel directly? Where do I get the phone number?
| Certainly. Immediately upon booking you will be sent an email containing your confirmation number, dates of travel, and the telephone number of your hotel. |
- I shopped around for rates but the one I found on your site is not there anymore. Why?
| PriceRightHotels.com is part of a real-time reservation network and room rates are constantly changing in accordance with availability. We recommend booking early to find the best rates. Still, great deals can be found by shopping around at the last minute. Either way, once you find a rate you like, it is a good idea to book right away as rates are much more likely to increase rather than decrease. |
- How do I cancel a reservation?
| If you find it necessary to cancel your reservation you may do so from our site by clicking the Past Reservations link right here. Doing so will take you to our reservation retrieval form. Please provide all the requested information exactly as when you made your reservation and then hit the "Continue" button. This will return a record of all the reservations you have made using this site. Simply select the reservation you wish to cancel and hit the "Cancel" reservation button. Your cancellation will be processed immediately and a cancellation number will be displayed as well as emailed to you. |
- How to check on your booking(s).
| We provide access to all of your past and current reservations directly from our site. Click the Past Reservations link to pull up our reservation retrieval form. Accuracy is key when completing this form. Double check that all the information you provide is identical to that in your initial reservation application. |
- Troubleshooting credit card problems
Make sure all card information is accurately entered.
Check that your card does not expire prior to your arrival.
Check that you've selected the proper credit card from our drop down list.
Make sure that your card has sufficient available credit to cover the cost of the booking. In order to guarantee a reservation, your card much have sufficient funds. |
- I'm missing a confirmation/cancellation email. Was my confirmation/cancellation successful?
| If your confirmation/cancellation was complete and a confirmation/cancellation number was displayed on your screen, then your confirmation/cancellation has been processed. Missing emails are usually the result of typographical errors at the time of booking. |
- How to address billing errors.
| If you feel you have been falsely or erroneously billed by your host hotel, please contact them directly to resolve the matter. If they are unable to solve the problem, please Contact Us with a detailed email of the problem. |
- Does my hotel have a workout facility? Room service? Shuttle service?
| Special amenities and services offered with a lodging are found by clicking the "More Information" button displayed next to any hotel listing. |
- My children are traveling with me. Will I be charged extra for them to stay in my room?
| Children under the age of twelve stay free of charge at most hotels. Hotel rate policies are available on our site under the "Read Rate Rules" button on our secure reservation page. |
- I will need a rollaway bed. Does my hotel have them?
| Most hotels do have rollaway beds for your use. Unfortunately, we cannot guarantee availability of such beds. You may make a special request for a rollaway bed on our reservation request form. The hotel will do its best to meet your request. |
- Will I receive my confirmation in writing from the hotel?
| No written confirmation will be mailed to you. Your confirmation number will be displayed and will also be emailed to you. This is all you will need to hold you room. |
- Is tax included in my quote?
| Taxes are not included in price quotes since taxes vary from state to state. Rooms that require payment at time of booking (special rates, web saver, et al) will include all taxes and fees in the total rate. |
- Can I find directions to the hotel on your site?
| Yes. Directions and other specific information can be found by clicking the More Hotel Information link that appears along with each listing. |
- How do I know my room has been cancelled?
| All successful cancellations will have a cancellation number associated with them. This number will be displayed and emailed to you. If you have failed to receive your cancellation, email you may check on the status of your reservation with our My Reservations link at the top of the page. If your reservation is still active, press the "Cancel" button. Your reservation should cancel immediately and a cancellation number will be displayed as well as emailed to the address provided at the time of booking. Please email us with questions concerning difficulty canceling. Our contact information is available through the corresponding link at the top of the page. |
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